Notice of SMS Privacy Practices
Effective Date: July 17th, 2023
Purpose
Citrus County Rural Health, Inc(CCRH) is committed to protecting your privacy and ensuring the security of your personal information. This SMS Privacy Policy outlines how we collect, use, and safeguard your information when you opt-in to receive SMS communications from us.
Information We Collect
When you opt-in to our SMS communications, we may collect the following information:
- Mobile Phone Number: To send you text messages.
- Full Name: To personalize our communications.
- Consent Records: Documentation of your opt-in/opt-out preferences.
- Communication Content: Any information you provide during SMS interactions, which may include appointment details, health-related inquiries, or other service-related information.
How We Use Your Information
Your information is used solely for the following purposes:
- Appointment Management: Scheduling, confirmations, and reminders.
- Health Notifications: Updates on lab results, prescriptions, or other health-related information.
- Billing and Insurance: Notifications regarding payments or insurance matters.
- Operational Updates: Information about office hours, closures, or other relevant announcements.
We ensure that all communications comply with HIPAA regulations and are limited to the minimum necessary information.
Data Sharing and Third Parties
CCRH does not share, sell, rent, or disclose your SMS consent or personal information to third parties or affiliates for marketing or promotional purposes. Your information is only shared with trusted service providers who assist in delivering our SMS communications, and they are contractually obligated to protect your information and use it solely for the intended purpose.
Consent and Opt-Out
By providing your mobile number and opting in, you consent to receive SMS messages from CCRH. Message frequency may vary based on your interactions with us.
- Opt-Out: You can withdraw your consent at any time by replying “STOP” to any of our messages.
- Help: For assistance, reply “HELP” or contact our support team at 352-565-7342.
Standard message and data rates may apply, depending on your mobile carrier.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please be aware that SMS communications are not encrypted and may carry inherent risks. By opting in, you acknowledge and
accept these risks.
Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this SMS Privacy Policy or our practices, please contact us at: [email protected]